How To…
Q: How do I join Cerule?
A: Joining Cerule is easy. Visit https://natscatt.cerule.com/ , click on your country then click on ‘Join Us’. See my page on how to join Cerule for more detailed instructions.
Q: How do I order Cerule products
A: Visit https://natscatt.cerule.com, click on your country then either click on one of the products and ‘Buy Now’ or click on ‘Join Us’. See my page on how to join and order for more details instructions.
Q: Do I have to join Cerule to order products?
A: No. You can order products as a retail customer. Please note that this is the most expensive way to buy StemEnhance and other Cerule products. For more information on the different ways to buy StemEnhance and other Cerule products see this page.
Retail/Preferred Customers
Q: Can retail customers order bulk packs?
A: No
Q: If a preferred customer cancels their Autoship do they become a retail customer?
A: Yes, they will then pay retail price, unless they setup an Autoship again.
Q: If a preferred customer places a quick order what price do they pay?
A: Autoship price as long as they have an active autoship.
Independent Business Owners
Q: Does an IBO have to renew their membership?
A: Yes, renewal is $20 annually. Unless the IBO has had 12 consecutive autoship orders in the previous 12 months, then their renewal fee is waved.
Q: Is there a website maintenance fee?
A: No
Q: What’s is ‘In-Active’ status?
A: Not eligible for commissions or for bonuses. IBO to become In-Active if no order processed for two consecutive months.
Q: How can I change my enroller/sponsor?
A: You would need 7 levels of Upline approval. If your 7 levels of upline do not approve the change, you will need to terminate your account, stand down for 6 months and create a new account. Any downline you had cannot be moved to your new account.
Autoships
Q: Do I need to have an Autoship in the month I sign up to be a qualified IBO?
A: No, you are automatically qualified your first month.
Q: What frequency can my autoship be?
A: Monthly
Q: If an IBO cancels their autoship, will they earn commissions?
A: Yes, as long as they have the required PV/PVA and remain Active.
Q: If I postpone my autoship, am I still eligible for commissions?
A: Yes, as long as they have the required PV/PVA and remain Active.
